Last updated: June 2026
Everything at Billy Bread is handmade to order in small batches and baked fresh the day you pick it up. Because our products are perishable food made fresh for you, we handle refunds a little differently than a typical shop. We always want you to be happy with your bread — please read below and reach out if anything isn’t right.
Fresh, perishable food
For food-safety reasons, we cannot accept returns or exchanges on baked goods once they have left for pickup or delivery. All bakery sales are final.
If something isn’t right
If there is a problem with your order — it’s incorrect, damaged, or not up to our standard — please contact us within 48 hours of pickup at billybreadla@gmail.com or 323-580-9137. Send a photo if you can. We’ll make it right with a replacement or refund at our discretion.
Order changes & cancellations
Need to change or cancel an order? Let us know by Wednesday before the Friday bake. Because we shop and prep specifically for each week’s orders, we may not be able to cancel or refund orders after prep has begun.
Missed pickups
Orders not picked up on the scheduled day, and not rescheduled with us in advance, are considered fulfilled and are not eligible for a refund. We’ll always do our best to work with you — just stay in touch.
Sourdough classes
Class tickets can be rescheduled or refunded if you let us know at least 72 hours before the class. Within 72 hours, we’re happy to transfer your spot to a future class when possible.
Questions
We’re a neighbor, not a corporation — if you have any concern about your order, just reach out and we’ll take care of you.